| Complaints

We at Levari Law Limited a limited liability company registered in England and Wales (registered no. 14842756) with registered office address at 16 Berkeley Street, London, W1J 8DZ, United Kingdom. Levari Law Limited is a licensed body (ABS) authorised and regulated by the Solicitors Regulation Authority with SRA authorisation no. 8007522 (www.sra.org.uk). ("Levari"), are committed to providing our clients with exceptional service and exceeding their expectations. We understand that there may be times when you have concerns or are dissatisfied with the service you have received. We encourage you to address these concerns promptly to ensure a swift and satisfactory resolution.

1. Direct Communication

- If you have any concerns or are dissatisfied with the service provided, we encourage you to first discuss them directly with the partner or relationship partner responsible for your matter.

 

-They are readily available to address your concerns, listen to your feedback, and work collaboratively towards a solution that meets your needs.

 

- Open and honest communication is essential in resolving issues effectively.

 

2. Formal Complaint Procedure

 

If you remain unsatisfied after discussing your concerns with the responsible partner, you have the option to submit a formal complaint.

 

-To initiate a formal complaint, please submit your complaint in writing to one of the following email addresses:

- shefni@levarilaw.com
- fbajwa@levarilaw.com

| Here's a Breakdown of our Client Complaint Procedure

- Your full name and contact information.

- A clear and concise description of your complaint, including the specific service or matter inquestion.

- The date(s) on which the events occurred.

- Any steps you have already taken to address the issue directly.

- The desired outcome of your complaint.

| Our Commitment to You

- We will acknowledge receipt of your complaint within 48 hours.

- We will conduct a thorough investigation into your concerns.

- We will provide you with a written response outlining our findings and proposed resolutionwithin a reasonable timeframe.

- There is no charge for submitting or handling complaints.

| External Options

- Levari is authorized and regulated by the Solicitors Regulation Authority (SRA).

- If you are not satisfied with the outcome of our internal complaint procedure, you also have the right to report any issues directly to the SRA.

- You can access the SRA's website for information on how to report a solicitor here:
www.sra.org.uk/consumers/problems/report-solicitor.page

- Individual consumers and smaller organisations may be entitled to complain to the Legal Ombudsman about our service if they remain dissatisfied. The Ombudsman would generally expect clients to follow a firm’s internal complaints procedure first however. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern.

You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. You can find further information about the Ombudsman on the website www.legalombudsman.org.uk. You can write to the Ombudsman at Legal Ombudsman, PO Box 6167, Slough, SL1 0EH, or by email on enquiries@legalombudsman.org.uk or call on 0300 5550333.

- Alternative complaints / dispute resolution bodies do also exist (such as Ombudsman Services, ProMediate and Small Claims Mediation) which are competent to deal with complaints about egal services if we both agree to use such a scheme. If we agree to use such a scheme we will
inform you when notifying you of our final response to your complaint.

- Please note that the Legal Ombudsman is there to deal with concerns about the level of service which a client has received. Where there are more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct then reports can also be made to the SRA, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously, we do not anticipate any such problems
arising and would ask that you notify the matter supervisor straight away if you have any such concerns.

We value your feedback and appreciate you bringing any concerns to our attention. We are committed to continuous improvement and strive to provide our clients with the highest quality legal services.